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Privacy Policy

Privacy Policy

1. Introduction Requesty Ltd ("we", "us", or "our") respects the privacy of our users ("user" or "you"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our refund request assistance service. We are committed to protecting your personal data in compliance with UK data protection laws.

2. Information We Collect We collect information that personally identifies you, including but not limited to:

  • Personal Identification Information: Name, email address, telephone number, etc.
  • Travel Information: Flight details, booking reference numbers, travel dates, reasons for refund requests.
  • Correspondence: Records of any communications with us, including emails, calls, or messages.

3. How We Use Your Information We use your information for purposes including:

  • Service Provision: To provide, operate, and maintain our service.
  • Communication: To communicate with you, including responding to your inquiries, providing updates on refund requests, and other customer service related activities.
  • Improvement and Personalization: To understand and analyze how you use our service and to develop new products, services, features, and functionality.
  • Legal Compliance: To comply with legal obligations and to prevent fraud or potential illegal activities.

4. Disclosure of Your Information We may share your information with third parties in the following situations:

  • Service Providers: With third-party service providers for the purpose of conducting business, such as data analysis, email delivery, hosting services, customer service, and marketing assistance.
  • Legal Requirements: If required by law or to protect our rights, property, or safety, or the rights, property, or safety of others.
  • Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

5. Data Security We implement appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing and against accidental loss, destruction, or damage.

6. Your Data Protection Rights Under UK GDPR, you have rights including:

  • Access: The right to be provided with a copy of your personal data.
  • Rectification: The right to require us to correct any mistakes in your information.
  • Erasure: The right to require us to delete your personal data in certain situations.
  • Restriction of Processing: The right to require us to restrict processing of your personal data in certain circumstances.
  • Data Portability: The right to receive the personal data you provided to us, in a structured, commonly used and machine-readable format and/or transmit that data to a third party in certain situations.
  • Objection: The right to object at any time to your personal data being processed for direct marketing.

7. Changes to Our Privacy Policy We reserve the right to change this privacy policy at any time. If we make changes, we will notify you by revising the date at the top of this policy, and in some cases, we may provide additional notification (such as adding a statement to our homepage or sending you a notification).

8. Contact Information For any questions or comments about this policy, or if you need to access, correct, amend, or delete any personal information we have about you, please contact us at support@requesty.ai.